HOW TO GET THERE
Typical pathway
A typical pathway for a Canadian secondary-school student is to finish high school, with courses in math, English, and computer or office skills. Many people then take a college program in business, office administration, or a related field, though some employers may also hire candidates with relevant clerical or customer service experience. Early jobs often involve office support, data entry, filing, and answering questions by phone or in person. On-the-job training is common, and requirements can vary by employer, province, and the type of insurance work.
THE WORK
What you may do
Legacy duties
- Process enrolments, cancellations, claims transactions, policy changes and premium payments
- Review insurance applications and verify insurance coverage, premiums paid and other insurance information
- Calculate insurance premiums, pension benefits and annuity payments
- Compile and maintain claims data, rates and insurance data and records
- Answer enquiries and provide information on insurance products, policies and services.
SKILLS TO BUILD
Skills used in this Career
Communication SkillsComputer LiteracyCustomer Service