Collectors

HOW TO GET THERE

Typical pathway

A Canadian secondary-school student might usually finish high school and take courses in accounting, business, finance, office administration, or related computer skills at a college or through short post-secondary training. Some employers may also accept a diploma or bachelor’s degree in business or accounting, while others focus more on strong communication, math, and record-keeping skills. Early experience in customer service, data entry, banking, accounts receivable, or another office role can be helpful. Requirements can vary by employer and province, so students may build experience through co-op, part-time work, or internships before applying.

THE WORK

What you may do

Legacy duties

• Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
• Resolve collection issues by making payment arrangements by telephone or visit to debtor
• Recommend legal action or discontinuation of service in cases where payment is not forthcoming
• Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
• Answer correspondence, prepare reports and maintain records and files related to collection work
• May work with on-line accounts and systems.

SKILLS TO BUILD

Skills used in this Career