HOW TO GET THERE
Typical pathway
There is no single path into this occupation, and requirements can vary by employer and region. Many workers complete a college or university program in social work, human services, child and youth care, psychology, or a related field. Some jobs may accept related work or volunteer experience instead of formal education. Helpful preparation includes volunteer work, co-op, or entry-level experience in community services, shelters, schools, health care, or social assistance settings. Because the work often involves direct contact with clients, communication skills and comfort working with diverse people are important. In some workplaces, bilingualism can be an advantage, and some positions may prefer experience with documentation and reporting. Students can start building relevant skills through school clubs, volunteering, and courses in health, social studies, and communication.
THE WORK
What you may do
Community health workers meet with clients, listen to their concerns, and help them figure out next steps. They may connect people to health, social, housing, or income supports, and explain how to access community programs. They often help clients set goals, follow service plans, and stay in touch with other agencies. In some jobs, they also help with intake, referrals, group support, outreach, and basic documentation. They may work with children, youth, adults, seniors, or families. Depending on the workplace, they can also help people during difficult transitions, such as illness, homelessness, addictions, or a move into supported care. Good communication, patience, and respect are important every day.
A DAY IN THE LIFE
What a day can include
A typical day may start with checking messages, reviewing client files, and planning appointments or visits. A community health worker might meet one client about housing support, another about mental health services, and a family that needs help finding food or counselling resources. During the day, they may make phone calls to agencies, complete referrals, update notes, attend team meetings, and follow up on action plans. Some workers spend time in an office, while others travel to community sites, schools, clinics, shelters, or clients’ homes. The pace can change quickly if someone needs urgent support. By the end of the day, the worker often reviews what was completed, prepares for the next day, and makes sure clients are connected to the right services.
SKILLS TO BUILD