HOW TO GET THERE
Typical pathway
The pathway into this occupation usually starts with high school, and many employers prefer or require some post-secondary training such as a college certificate or diploma. Requirements vary by employer and region. Experience with office software, good communication, and familiarity with administrative tasks can be helpful. Students can build experience through cooperative education, part-time work, volunteering, or summer jobs in offices or customer service. Since the role can involve a variety of tasks, employers often value people who can learn quickly and stay organized. In some workplaces, especially in bilingual areas or government settings, ability in both official languages may be an advantage.
THE WORK
What you may do
General office clerks handle a wide range of routine office tasks that help an organization stay organized. They may answer phones, greet visitors, sort mail, file documents, enter information into computer systems, and update records. They also prepare forms, letters, and reports, check information for accuracy, and direct messages to the right person. In some workplaces, they help with scheduling, bookkeeping support, photocopying, or maintaining supplies. Because many offices now use digital tools, clerks may also work with spreadsheets, email, and office software to keep information current and easy to find. The exact mix of tasks varies by employer and sector.
A DAY IN THE LIFE
What a day can include
A general office clerk’s day often starts by checking voicemail, email, and messages, then sorting what needs attention first. During the day, they might enter data, process forms, update files, help co-workers find documents, and answer questions from the public or staff. They may also book meetings, prepare packages, and follow up on missing information. If the workplace is busy, the clerk needs to switch tasks quickly while keeping details accurate. In a hospital, government office, school, or business, the work can move between front-desk service and behind-the-scenes support. By the end of the day, records are updated and the office is ready for the next shift.
SKILLS TO BUILD