HOW TO GET THERE
Typical pathway
Many employers look for related post-secondary education, and a university degree is often common, but requirements can vary by employer and setting. Some people begin in social services, community work, health, or a related field and gain experience in front-line roles before moving into management. Others enter from programs in social work, human services, public administration, or a related area. Supervisory or leadership experience is important because this job involves guiding staff and managing services. Volunteer work, co-op placements, and part-time work in community organizations can also help build useful experience. In some workplaces, additional education or training may be preferred for more senior roles.
THE WORK
What you may do
Social and community service managers plan, organize, and supervise programs that help children, youth, adults, seniors, and other groups. They may oversee staff, assign work, review service delivery, and make sure policies and goals are followed. They often help develop new programs, improve existing ones, and respond to community needs. The job can involve checking budgets, preparing reports, handling records, and working with other agencies or partners. Managers may also help with hiring, training, and staff support. In some settings, they work with clients or families to understand needs and connect them to services. The focus is on making programs effective, respectful, and useful for the people they serve.
A DAY IN THE LIFE
What a day can include
A typical day may start with checking emails, reviewing schedules, and looking at any urgent issues in the programs the manager oversees. The manager might meet with staff to talk about client needs, service plans, and work assignments. Later in the day, they may review reports, approve supplies or budget items, and follow up with partner organizations or government offices. They may also solve problems when staffing, safety, or service delivery changes quickly. If the organization serves clients directly, the manager may spend time speaking with families or community members and making sure services are welcoming and respectful. Some days are planned, while others can change quickly depending on community needs.
SKILLS TO BUILD