HOW TO GET THERE
Typical pathway
Secondary school students interested in this career often focus on English, math, and business-related courses, along with communication and computer skills. Post-secondary study in business, commerce, marketing, or a related field may be helpful, but pathways can vary depending on the employer and the type of accounts involved. Experience in customer service, sales, or administration can also be useful. Strong interpersonal skills and the ability to organize work are often important for starting and growing in this role.
THE WORK
What you may do
- build and maintain client relationships
- understand customer needs and goals
- coordinate service or product delivery
- respond to client questions and concerns
- prepare and review account information
- work with sales or support teams
- help identify opportunities for account growth
A DAY IN THE LIFE
What a day can include
A typical day for an account manager may include checking messages, meeting with clients, and following up on account details. They often coordinate with coworkers to solve issues, track progress on projects, and make sure deadlines are met. Parts of the day may involve preparing updates, answering questions, and identifying needs that could improve the client relationship. The work is usually a mix of office-based communication and relationship management.
SKILLS TO BUILD