HOW TO GET THERE
Typical pathway
A receptionist role often requires strong communication, customer service, and computer skills. Many people prepare through secondary school courses in English, business, and computer applications, and some employers may prefer additional training in office administration or related programs. Work experience in customer service can be helpful. New workers often learn workplace systems, phone procedures, and company policies on the job. Career growth may lead to other administrative or office support roles.
THE WORK
What you may do
- Greet visitors and answer questions
- Answer and route phone calls
- Schedule appointments and manage calendars
- Provide basic information to clients or customers
- Sort mail and handle front-desk messages
- Enter or update records and contact details
- Keep reception areas tidy and organized
A DAY IN THE LIFE
What a day can include
A receptionist’s day often begins by checking messages, calendars, and appointment schedules. During the day, they may greet visitors, answer phones, transfer calls, and help people find information or the right staff member. They also often manage paperwork, update files, and support routine office tasks. The work usually involves frequent interaction with the public and coworkers, plus steady attention to detail and organization.
SKILLS TO BUILD