HOW TO GET THERE
Typical pathway
People entering account management often start with secondary school and may move into post-secondary studies in business, marketing, sales, or a related field. Some employers may hire candidates with customer service or sales experience and then provide workplace training. A strong understanding of communication, organization, and customer needs is usually important. Over time, workers may develop experience managing larger accounts, handling more responsibility, and working with a wider range of clients.
THE WORK
What you may do
- Maintain contact with clients or customers
- Identify needs and suggest suitable solutions
- Support sales, orders, or service follow-up
- Coordinate with internal teams to help deliver work
- Resolve issues and answer client questions
- Track account details and update records
- Look for opportunities to grow business relationships
A DAY IN THE LIFE
What a day can include
A typical day for an account manager may include checking messages, reviewing account updates, and speaking with clients by phone, email, or in person. They often coordinate with colleagues in sales, service, or operations to help solve problems and keep work on track. Part of the day may involve preparing information for meetings, following up on requests, and recording details about client needs. The work is usually people-focused and can vary depending on the accounts being managed.
SKILLS TO BUILD