HOW TO GET THERE
Typical pathway
People in this role typically build experience in social services, employment services, counselling, or a related field. Some positions may prefer college or university education in human services, social work, psychology, career development, or a similar area, while other roles may place more weight on relevant experience. Employers often look for strong communication, case management, and client support skills. Experience working with diverse communities can also be helpful, and additional training may be provided on the job.
THE WORK
What you may do
- meet with clients to discuss employment goals
- assess needs, strengths, and barriers
- develop and adjust case plans
- refer clients to services and resources
- coordinate with employers or service providers
- track progress and document client information
- support clients with job search or training steps
A DAY IN THE LIFE
What a day can include
A day for an employment case manager may begin with reviewing client files, appointments, and follow-up tasks. Much of the day can involve talking with clients, asking questions, and helping identify practical next steps. The work may also include making referrals, completing records, and coordinating with other agencies or community supports. Some days are spent in meetings, while others focus on problem-solving and helping clients stay on track with their plans.
SKILLS TO BUILD