HOW TO GET THERE
Typical pathway
A common pathway is to finish secondary school and gain experience in a customer-service setting such as a hotel, theatre, recreation centre, or similar workplace. Many people start in an entry-level service job, learn company procedures, and build skills in communication, scheduling, problem-solving, and teamwork. Some employers may prefer or provide training in supervision, safety procedures, and workplace policies, and requirements can vary by employer, province, or type of service operation. Short college or university courses in supervision, management, or related business skills may also help prepare for early supervisory responsibilities.
THE WORK
What you may do
Legacy duties
- Co-ordinate, assign and review the work of hotel, motel and other accommodation services clerks, theatre ushers and attendants, reservation clerks, sports and recreation club workers, commissionaires, and other service workers not elsewhere classified
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Hire and train staff in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
SKILLS TO BUILD
Skills used in this Career
Communication SkillsCustomer ServiceStaff Supervision