HOW TO GET THERE
Typical pathway
A typical route is to finish secondary school and build strong English, math, computer, and customer service skills. Some students take hospitality, office administration, or business courses, but these are not always required. Many start in entry-level hotel or front desk support work, such as guest services, reservations, or cashiering, to learn booking systems, payment handling, record keeping, and guest service. Employers may prefer people with experience working with the public, and requirements can vary by hotel, province, or type of property. Good communication, patience, and staying organized are important throughout.
THE WORK
What you may do
Legacy duties
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
SKILLS TO BUILD
Skills used in this Career
Computer useCustomer ServiceDealing with the PublicScheduling