HOW TO GET THERE
Typical pathway
There is no single required pathway for this occupation, and hiring requirements can vary by employer and province. Many workers start with a high school diploma or equivalent, and some employers may prefer experience in customer service or dealing with the public. Helpful preparation can include gaining comfort with numbers, learning basic casino procedures, and building strong communication skills. Supervisory jobs usually come after experience working in a casino environment and showing reliability, good judgment, and the ability to lead a team. Because casinos often operate on shifts, students interested in this field should be ready for evening, weekend, or rotating work.
THE WORK
What you may do
Legacy duties
- Operate gaming tables and games such as roulette, blackjack, keno, baccarat and poker
- Explain rules of games to patrons and ensure that rules are followed
- Accept keno wagers and issue computerized tickets for selection
- Determine winners or announce winning numbers
- Calculate and pay out winning bets and jackpots, collect losing bets and maintain related reports
- Fill slot machines with coins and assist patrons experiencing difficulties with machines
- Perform minor adjustments to slot machines.
- Supervise the activities of casino workers
- Co-ordinate and schedule activities of staff working at gaming tables and slot machines
- Train casino staff
- Resolve problems that arise, such as patrons' complaints and work-related issues.
A DAY IN THE LIFE
What a day can include
A typical shift can be busy and fast paced. A casino worker may begin by setting up a table, checking that equipment is ready, and reviewing game procedures. During the shift, they greet guests, explain rules, take wagers, and keep the game moving fairly. They may calculate payouts, announce results, or help a patron who is having trouble with a slot machine. Supervisors spend part of the day moving between tables and slot areas, checking staff coverage, answering questions, and solving issues with customers or coworkers. Attention to detail matters all day, because small mistakes can affect guests and casino records.
SKILLS TO BUILD