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CAREER PROFILE

Delivery and Courier Service Drivers

Delivery and courier service drivers pick up and deliver items such as parcels, dry cleaning, newspapers, bakery goods, and other products using cars, vans, or light trucks. The job involves planning routes, checking the vehicle before trips, keeping track of deliveries, and sometimes collecting payments. Good customer service, safe driving, and following directions are important. School subjects like English, math, and mechanics can help you build useful skills for this career.

EDUCATION ROUTEUniversity not normally required
WORK STYLEHands-on options
CAREER FIELDTransportation, Distribution and Logistics

HOW TO GET THERE

Typical pathway

There is no single school path for this occupation. Many employers hire people with a high school diploma or equivalent, while others may accept different levels of education. Most training is usually provided on the job. A driver’s licence that matches the class of vehicle being used is required. Some employers may prefer applicants with experience in customer service, safe driving, or following directions. In some situations, familiarity with freight handling procedures and regulations can help. Requirements can vary by employer and by the type of delivery work.

THE WORK

What you may do

Legacy duties

  • Operate and drive automobiles, vans and light trucks to pick up and deliver various products, such as fast food, newspapers, magazines, bakery and dairy products, and items such as dry cleaning, envelopes, packages and parcels
  • Perform pre-trip inspection of vehicle
  • Sell products over established routes and accept or make payments for goods
  • Record information on pick-ups and deliveries, vehicle mileage, fuel costs and any problems encountered
  • May communicate with central dispatch using cellular telephone or citizens' band (CB) radio.

A DAY IN THE LIFE

What a day can include

A typical day often starts with checking the vehicle, planning the route, and loading items for the day. The driver then travels between stops, picks up or drops off packages, and may collect payments when needed. Along the way, they keep track of mileage, fuel use, and any delivery issues. They may also speak with dispatch to get updated instructions or solve problems on the route. The work can involve repeated stops, time pressure, and frequent contact with customers. Days may be busier during peak shopping periods or when businesses have higher delivery needs.

SKILLS TO BUILD

Skills used in this Career

Customer ServiceSafe Driving RecordTaking Directions

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