HOW TO GET THERE
Typical pathway
A typical path is to finish high school, then enter a hospitality or tourism program at a college or university, such as hotel, resort, or hospitality management. Some people start in entry-level hotel, resort, food service, or front desk jobs and move up by learning operations on the job. Employers often look for experience supervising staff, handling guests, keeping records, and working with budgets, prices, and suppliers. Requirements can vary by employer and province, and some roles may prefer post-secondary training or related experience.
THE WORK
What you may do
Legacy duties
- Develop, implement and evaluate policies and procedures for the operation of the department or establishment
- Prepare budgets and monitor revenues and expenses
- Participate in the development of pricing and promotional strategies
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
- Recruit and supervise staff, oversee training and set work schedules
- Resolve customer complaints.
SKILLS TO BUILD
Skills used in this Career
Business ManagementCommunication SkillsEntrepreneurship SkillsLeadership