Supervisors, General Office and Administrative Support Clerks

HOW TO GET THERE

Typical pathway

A typical pathway starts with a Canadian secondary-school diploma, with courses in English, math, computers, and business or office software helping build useful skills. Many people then take a college certificate or diploma in office administration, office assistant, or a related clerical program, though some employers may value equivalent experience instead. Early work often includes clerical jobs such as data entry, filing, records, reception, or office support. With experience, strong communication, and proven organization skills, a worker may move into supervising other clerks, scheduling work, solving day-to-day problems, and helping train new staff.

THE WORK

What you may do

Legacy duties

• Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards, data entry, desktop publishing, and other activities involving general office and administrative skills
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Train workers in job duties, safety procedures and company policies
• Requisition supplies and materials
• Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

SKILLS TO BUILD

Skills used in this Career