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School Subject: Business English

  • Food and Beverage Servers

    Legacy duties

    • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
    • Take orders and relay to kitchen and bar staff
    • Recommend wines that complement patrons' meals
    • Serve food and beverages
    • Prepare and serve specialty foods at patrons' tables
    • Present bill to patrons and accept payment
    • Order and maintain inventory of wines and wine glassware
    • Perform sensory evaluation of wines.

  • Real Estate Agents and Salespersons

    Legacy duties

    • Solicit property sales listings from prospective vendors
    • Assist vendors in selling property by establishing asking price, advertising the property, listing the property with listing services and conducting open houses for prospective buyers
    • Assist prospective buyers in selecting, visiting, inspecting and making offers of purchase on real estate properties
    • Advise clients on market conditions, prices, mortgages, legal requirements and related matters
    • Draw up sales agreements for approval of purchaser and seller
    • May rent or lease properties on behalf of clients.
    • Real estate agents and salespersons may specialize in residential, commercial, industrial/institutional or rural real estate sales.

  • Retail Salespersons and Sales Clerks

    Legacy duties

    • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
    • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
    • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
    • Prepare merchandise for purchase, rental or lease
    • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
    • Assist in display of merchandise
    • Maintain sales records for inventory control
    • Operate computerized inventory record keeping and re-ordering systems
    • May conduct sales transactions through Internet-based electronic commerce.
    • Retail salespersons may specialize and act as consultants in interior decorating, home entertainment systems, computers and other products and services.

  • Bartenders