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School Subject: Computer Basics

  • Dispatchers

    Legacy duties

    • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
    • Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
    • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
    • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
    • Monitor personnel workloads and locations
    • Maintain operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
    • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

  • Customer Service, Information and Related Clerks

    Legacy duties

    • Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies, arrange for refunds, exchange and credit for returned merchandise, receive account payments and receive credit and employment applications.
    • Call centre agents take customer orders for goods or services, promote goods or services, respond to enquiries and emergencies, investigate complaints and update accounts.
    • Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered, order services, provide information about claims or accounts, update accounts, initiate billing and process claim payments, and receive payment for services.
    • Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

  • Couriers, Messengers and Door-to-Door Distributors

    Legacy duties

    • Pick up messages, letters, envelopes, parcels, airline tickets, legal documents, packages, bonds, cheques, securities and other items from customers, and hand-deliver them to addresses within an establishment or in other establishments by walking or cycling within prescribed time periods
    • Collect payment for items delivered
    • Keep record of items received and delivered using delivery information acquisition devices
    • Deliver newspapers, flyers, handbills, telephone directories and similar items to residences and businesses.

  • Data Entry Clerks

    Legacy duties

    • Receive and register invoices, forms, records and other documents for data capture
    • Input data into computerized databases, spreadsheets or other templates using a keyboard, mouse, or optical scanner, speech recognition software or other data entry tools
    • Import and/or export data between different kinds of software
    • Verify accuracy and completeness of data
    • Identify, label and organize electronic storage media
    • Maintain libraries of electronic storage media

  • Collectors

    Legacy duties

    • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
    • Resolve collection issues by making payment arrangements by telephone or visit to debtor
    • Recommend legal action or discontinuation of service in cases where payment is not forthcoming
    • Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
    • Answer correspondence, prepare reports and maintain records and files related to collection work
    • May work with on-line accounts and systems.

  • Chemical Plant Machine Operators

    Legacy duties

    • Monitor meters, gauges and electronic instrumentation on one or more chemical or formulation units, such as mixers, kettles, blenders, dryers, tabletting, encapsulation, granulation and coating machines
    • Measure, weigh and load chemical ingredients following formulation cards
    • Start up, shut down, troubleshoot and clean equipment
    • Adjust processing machines and equipment
    • Monitor reaction processes and transfers of products in conformance with safety procedures
    • Take samples and perform routine chemical and physical tests of products
    • Record production data
    • May operate equipment from a control room or from control consoles located near the production units.

  • Binding and Finishing Machine Operators

    Legacy duties

    • Binding and finishing machine operators set up and operate various specialized equipment and machines that cut, fold, gather and finish brochures, magazines, books, business forms and other printed material.
    • Specialty finishing equipment operators set up and operate various specialized equipment and machines that die cut, emboss, imprint, laminate, heat stamp and perform other finishing operations on printed material.

  • Cashiers

    Legacy duties

    • Greet customers
    • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
    • Weigh produce and bulk foods
    • Receive and process payments by cash, cheque, credit card or automatic debit
    • Wrap or place merchandise in bags
    • Provide information to customers
    • Assist sports spectators and theatre patrons with seat selection
    • Calculate foreign currency exchange
    • Calculate total payments received at end of work shift and reconcile with total sales
    • May accept reservations and take-out orders
    • May also stock shelves and clean check-out counter area.

  • Administrative Clerks

    Legacy duties

    • Compile, verify, record and process applications, licences, permits, contracts, registrations, requisitions, and other forms and documents in accordance with established procedures and schedules, using computerized and manual processing systems
    • Authorize and issue licences, permits, registration papers, reimbursements or other material after requesting documents have been processed and approved
    • Maintain inventory of office supplies and order supplies as required
    • Prepare reports and presentations and provide information to staff and general public regarding company and program rules, regulations and procedures
    • Assist in the co-ordination of administrative procedures such as budget submissions, contracts administration and work schedules
    • May be responsible for some accounting tasks
    • May organize and co-ordinate flow of work for general office clerks and data entry clerks.

  • Accounting and Related Clerks

    Legacy duties

    • Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems
    • Code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system
    • Compile budget data and documents based on estimated revenues and expenses and previous budgets
    • Prepare period or cost statements or reports
    • Calculate costs of materials, overhead and other expenses based on estimates, quotations, and price lists
    • Respond to customer inquiries, maintain good customer relations and solve problems
    • Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying.