Author: Susan Huebert

  • Balancing Requirements for Two Different Careers

    Balancing Requirements for Two Different Careers

    When people are growing up, they often search around for the right career path to follow. If they like to work with their hands, they might become carpenters or electricians. If they like to read and talk with others about interesting facts, they might become teachers or librarians. Sometimes, however, they might eventually work at two completely different careers, just as I have been doing. Learning to balance the demands of both is challenging, but it can also be worth the effort.

    Working two jobs can be difficult, even when the jobs are similar to each other. Organizing a schedule that also includes time for personal tasks like eating and sleeping can be a challenge, and workers can easily become overtired and stressed as they move from one job to another, often in the same day. When one job is based at home, as it is for me, it can be hard to set aside time for relaxation when there is always something more that I could be doing.

    For several years, I have been walking dogs for seniors, as well as doing freelance writing. In summer, one of the writing jobs turned into full-time work, but I have carried on with the dog walking as I feel an obligation to continue (and besides, I like the dogs). Having an emotional connection with the furry clients is an important factor among dog walkers, and it can be difficult to leave them behind.

    My full-time job is very flexible, as I am writing and editing for a driving school, in addition to freelance writing for several other publications. Thus, I can write an article on parking brakes or the difference between freeways and highways as I am cooking my supper, and I can plan my next book review as I am trying to keep one of the dogs from eating something that could make her sick.

    In some ways, the two jobs are a good contrast with each other. The dog walking ensures that I always get outdoor exercise, no matter how cold or wet the weather is, while the writing work gives me economic stability and the chance to use my mind and my love of words to discuss a variety of topics, even if I find some of the subjects uninteresting.

    Yet balancing the two jobs can be difficult, especially as the dogs live quite far from me. Being organized and self-disciplined are key skills for anyone who works at more than one job. Getting up early to write, organizing my grocery shopping around the dog walking, and even working on the bus are some of the tactics that I have used.

    Working at two different types of jobs can take a mental shift as I move from writing to dog walking and back. However, the process of getting to and from the dogs provides a break to help me change my focus from one to another. If you find yourself in a similar situation someday, you will need to discover your own ways of making the switch from one job to another.

     

    Bibliography:

    Auerbach, Debra. “8 Tips for Juggling Part-Time Jobs.” https://www.careerbuilder.com/advice/8-tips-for-juggling-parttime-jobs.

    Caldwell, Miriam. “How to Manage Working Two Jobs Without Going Crazy.” https://www.thebalancecareers.com/how-to-manage-a-second-job-2386349.

    Clark, Mike. “5 Biggest Challenges of Being a Dog Walker.” https://dogtime.com/lifestyle/21501-biggest-challenges-dog-walker.

    Entrepreneur. “Tips to Keep Your Sanity While Working Two Jobs.” https://www.entrepreneur.com/slideshow/318152.

  • How the Government is Lending a Helping Hand to People with Disabilities during the Pandemic

    How the Government is Lending a Helping Hand to People with Disabilities during the Pandemic

    COVID-19 has brought on numerous challenges to everyone across the board, but even more so for people with disabilities. According to Marie-Claude Landry, chief commissioner of the Canadian Human Rights Commission, while COVID-19 has widened the circle of vulnerable people in the country, the government still needs to work on providing people with disabilities the support they need as this global crisis lingers on.

    Back in the fall, the government did provide a one-time payment of up to $600 to people with disabilities, which is non-taxable and non-reportable in recognition of the unexpected expenses incurred by persons with disabilities during the pandemic. The payment is in complement to other emergency supports, such as the one-time special payment through the Goods and Services Tax Credit and the one-time payment to seniors. Those with a valid Disability Tax Credit (DTC) certificate from the Canada Revenue Agency (CRA) or at least have applied by December 31, 2020 are eligible for this one-time payment.

    However, Rehabilitation Services and Vocational Assistance Program Jewelles Smith, past chairperson of the Council for Canadians with Disabilities, said many people won’t qualify for the benefit, adding that the amount isn’t enough to offset the extra costs incurred by people with disabilities.

    Some of the add-on expenses since the pandemic began incurred by people with disabilities include extra cleaning expenses, delivery services, and personal protective equipment (PPE).

    It also hasn’t helped that the majority of them have had reduced income. Those who continue to work onsite also face several barriers in their respective work environments due with businesses and offices struggling to comply with physical distancing rules.

    In British Columbia, those who work in the frontline have had an opportunity to work more hours and thus get more pay, but this has worked against them. A single person-household receiving disability assistance can get up to $1,183.42 a month from the provincial government, but it’s an amount that is below B.C.’s poverty line, and so a majority of them supplement this income by working. And this is where it gets tricky. If they earn more than the limit of $12,000 a year, their income is reduced dollar for dollar.

    Furthermore, just this mid-December, the B.C. government has decided to cut the monthly COVID-19 financial assistance for people with disabilities, as well as seniors and people on lower incomes as part of new legislation.

    Back in April, the B.C. government provided a $300 supplement to those who weren’t eligible for the emergency federal support and those who did not receive income or disability assistance. Now, in January, February, and March, the $300 supplemental income will be cut in half and removed entirely by April. It’s understandable why the B.C. government found themselves in hot water.

    On the other hand, Prime Minister Justin Trudeau insists that the federal government is doing the best it can to fulfill the needs of people with disabilities during these challenging times. In his statement to mark the International Day of Persons with Disabilities, Trudeau emphasizes that people with disabilities have a greater need during these times and that they will continuously work to achieve disability inclusion by creating communities, spaces, services, and supports that allow everyone to fully and equally participate in society.

    Trudeau also shared that they are helping to improve workplace accessibility and access to jobs by investing $15 million to create a National Workplace Accessibility Stream as part of the Opportunities Fund for Persons with Disabilities. In addition, the federal government invested another $65 million in the Opportunities Fund in 2021-22, which will further support training and career advancement for persons with disabilities.

    Now, will these efforts be sufficient to truly fulfill the needs of people with disabilities? Time will tell.

     

    SOURCES

    https://globalnews.ca/news/7523492/coronavirus-disability-benefit-reduction-bc/

    https://www.cbc.ca/news/politics/canadians-with-disabilities-government-covid19-pandemic-1.5728343

    https://www.canada.ca/en/services/benefits/covid19-emergency-benefits/one-time-payment-persons-disabilities.html

    https://www.newswire.ca/news-releases/statement-by-the-prime-minister-on-the-international-day-of-persons-with-disabilities-866422826.html

    https://www.cbc.ca/news/canada/british-columbia/front-line-workers-on-disability-assistance-marginalized-during-pandemic-advocacy-group-says-1.5846467

    https://www.cbc.ca/news/canada/windsor/lockdown-help-a-breakdown-of-provincial-and-federal-assistance-available-1.5814871

  • SAD & COVID-19: Experiencing Seasonal Affective Disorder while social distancing at home and ways you can get help

    SAD & COVID-19: Experiencing Seasonal Affective Disorder while social distancing at home and ways you can get help

    By Maryam Sheikh

    In Canada, 2-6% of the population experience SAD. Women, young people, and those living farthest from the equator are at most risk for this disorder. This year, healthcare professionals are predicting that due to the pandemic, people may struggle with SAD more than normal. This is due to the general uncertainty around the pandemic as well as the social interaction limits that have been put in place. All of these factors can contribute to increased feelings of loneliness, stress, and anxiety. That is why it is important to take proactive approaches in order to be well-equipped for this season.

    So, now for the big question. What exactly is SAD? SAD stands for seasonal affective disorder. It is a type of depression that affects individuals primarily during the winter season. It appears to be triggered by the lack of sunlight and shortened days. This can set off a chemical change that triggers depression. Reduced sunlight can cause a drop in serotonin which is a brain chemical responsible for mood. Additionally, one’s biological clock and melatonin levels can also be thrown off due to the changing sunlight hours.

    According to The Centre for Addiction and Mental Health (CAMH), the main symptom of SAD is a sad, despairing mood that persists for more than two weeks. It is a feeling that is present for most of the time and can affect one’s relationships with others as well as their performance at school or at work. Some other symptoms include fatigue, difficulty concentrating, increased appetite, grouchiness, feelings of hopelessness and guilt, and/or excessive sleep and daytime drowsiness.

    If you are experiencing these symptoms, it is important that you visit your healthcare provider for any next steps. Each individual manages with mental health uniquely and getting help from the right people is an integral part of treatment. Self-diagnosing can be dangerous!

    If you know someone who has been exhibiting many of these symptoms, it can be very helpful to check in on them and direct them to some mental health and healthcare resources. Assure them that you can be a source of support.

    In order to manage SAD this year, focus on building healthy and sustainable habits. This means keeping busy with new hobbies, practicing self-care, regulating meal and sleep times, and consulting your doctor if you need to speak to a professional. Your doctor can help you determine the best methods of treatment, whether that means vitamins, medication, supplements, therapy, or a mix of approaches. Engaging in mindfulness is also a helpful way to try and manage your emotions. Additionally, you can look into breathing techniques, journaling, and practicing gratitude.

    If you would like to learn more about SAD, feel free to visit CAMH’s website.

    This winter season, remember to be kind to yourself and those around you! Check in with your friends by giving them a call or shooting them a quick text. Social connection is especially important this year, so try your best to make it a priority. You got this!

     

    Source:

    https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/seasonal-affective-disorder

  • Fun Things to Do Inside During a COVID-19 Lockdown

    Fun Things to Do Inside During a COVID-19 Lockdown

    Have you been feeling bored throughout this COVID-19 lockdown? Your lockdown doesn’t have to be boring and your days don’t have to be repetitive! The following are fun things to do inside during the COVID-19 lockdown.

    Look Through Old Family Photos

    Your family probably has old dusty albums or boxes filled with old family photos. If so, how long has it been since you’ve looked through them? Go find your old family pictures and go through those treasured memories! If you’d like, you could also save them digitally just in case anything happens to the physical photo.

    Learn a New Language

    Are you interested in learning a new language? If you are, then this lockdown is the perfect time to put your brain to work. You could find helpful videos online or you could even download fun apps such as Duolingo and Memrise to help you. If you’d like, you could also watch shows or movies, listen to music or podcasts in the specific language you are trying to learn.

    Read

    During this lockdown, it may be very tempting to binge-watch your favourite shows all day. You should switch up your routine. Add in some time during your day to read a good book. If you do not have any physical books at home, you could always go on your local library’s website and you will find e-books there.

    Learn How to Cook or Bake

    Everybody loves to eat but not everybody knows what it’s like to be the one to prepare the food. During this lockdown, you should take some time to follow recipes online or from cookbooks. For an extra challenge, you should try to prepare the plate as if you are a chef on a show, ready to win a challenge!

    Make a Bucket List

    Everyone has many things they would like to do or achieve. Some people want to travel the world, go sky diving, or learn how to drive. Creating a bucket list can help you keep track and look forward to all the things you would like to do in the future.

    Learn Sign Language

    Sign language might be quite intimidating but it is a very good skill to have. There are several sources online that can help you learn sign language and become a pro in no time. Once you learn sign language, you can teach your family and friends as well!

    Learn to Play an Instrument

    Playing an instrument can be very fun. If you have an instrument sitting around your house, you should pick it up and learn how to play! The internet has many useful tutorials which you could learn from.

    Write a Journal

    Writing in a journal can be very fun and can help you get your mind off of anything that may be stressing you. You can write whatever you want and at any time. You could doodle, write a story or even create a list of goals for 2021!

    Redecorate Your Room

    Ever since lockdown has begun, you have probably been in your room a lot. If you are bored with how your room has been looking, you could redecorate it! Move around furniture, put up some photos, or decorate for any upcoming holidays. Changing up your room every once in a while can help you feel refreshed.

    Host a Game Night

    Have you ever hosted a game night? If not, this lockdown is the perfect time to do so. You could play with your family or host one with your friends through a video call. If you don’t have any games, you could make them, order some card or board games online, or even play virtually!

    Now that you have ten more ideas of things you could do during the COVID-19 lockdown, you could try some of them out. Start by doing something you’ve never done before!

    Don’t forget to share these ideas with your friends and family so they can also have fun during the lockdown!

     

    Resources

    https://www.cbc.ca/news/canada/toronto/to-do-list-amid-covid19-1.5552691

    https://www.hellomagazine.com/healthandbeauty/health-and-fitness/2020040387411/productive-things-to-do-during-lockdown/

    https://www.glamourmagazine.co.uk/article/things-to-do-at-home

  • The Benefits of Virtual Therapy and Online Doctor’s Appointments

    The Benefits of Virtual Therapy and Online Doctor’s Appointments

    Virtual therapy and online doctor’s appointment have been very useful, especially during this new pandemic. Although it did require quite a bit of adjusting for some people, it has helped many people contact their doctors without leaving their homes and risking their health and the health of others.

    During this pandemic, it is important to continue checking in with your doctor while remaining safe and social distancing. If you need to see your doctor, you should schedule virtual appointments. There are several benefits to virtual therapy and online doctor’s appointments!

    Safety

    Since the COVID-19 outbreak began, going out and traveling from place to place has not been the safest thing to do. It is highly recommended to stay home. Although it is advised to stay home to protect our health, we also have to see doctors to help us remain healthy. Instead of traveling to your doctor’s office, you can schedule a virtual appointment from home. Scheduling virtual appointments can help prevent any illnesses you may catch on your way to your doctor.

    Accessibility

    Meeting with your doctor through virtual appointments is very accessible. It can be done from anywhere and whatever time works for both of you. If you happen to be stuck at home for any reason, or not in the city, you won’t need to reschedule your appointment. If you’re feeling ill, you can still talk to your doctor without worrying about spreading any infections to others on your way to your doctor. Virtual appointments are also very useful for those who have physical disabilities who may find it difficult to get from place to place.

    Comfort

    Virtual therapy and online doctor’s appointments can help you feel more comfortable. They can be done from the comfort of your own home and not in an intimidating, professional setting.

    With online consultations, you may be able to reach your healthcare professional 24/7 and provide your symptoms without having to leave your home. This is very useful especially if you have any unexpected symptoms or have a very busy schedule.

    Reduced Wait Times

    Have you ever gotten impatient while waiting in a waiting room? With the use of virtual therapy and appointments, you will not have to sit for what feels like hours in a waiting room. Since you could attend your appointments from the comfort of your own home, you could spend the time leading up to your appointment completing chores and tasks, enjoy your hobbies, or just laying on your couch while eating your favourite snacks.

    Flexibility

    Many people put off attending therapy or scheduling appointments with their doctors because they have a very busy schedule. Scheduling online appointments can be much easier. It can be worked around your schedule and be done from anywhere, as long as the environment around you isn’t too chaotic.

    Scheduling virtual appointments with your doctor may not be exactly like physically attending appointments, but can be just as beneficial. It is safe, flexible, accessible, and more!

    After this pandemic ends, virtual therapy and online doctor’s appointments will most likely still be used due to all the benefits that come with them!

     

    Resources

    https://mytherapynyc.com/benefits-of-virtual-therapy/

    https://www.verywellmind.com/advantages-and-disadvantages-of-online-therapy-2795225

    https://positivepsychology.com/teletherapy/

    https://www.diagnosio.com/blog/general/8-benefits-of-an-online-consultation-with-a-doctor/

  • How COVID-19 Tore Us Apart and Brought Us Together at the Same Time

    How COVID-19 Tore Us Apart and Brought Us Together at the Same Time

    The World Health Organization (WHO) declared COVID-19 as a pandemic in March of 2020. Yet there’s a running joke in sitcoms like black-ish that the news didn’t truly sink in people’s collective mindset until two players from the National Basketball Association (NBA) tested positive for the disease, and league officials decided it was best to postpone the entire season.

    While this may have inspired countless COVID-19-related memes, there’s undoubtedly a grain of truth to the scenario of how most of us learned that the coronavirus pandemic was the real deal. And while news of COVID-19 statistics flooded our screens and we realized the importance of employing health and safety measures like wearing masks when out in public, keeping our social circles small, and maintaining a six-feet or 2 metres apart from everyone else, we still managed to keep our hopes up and stay positive. Together, we laughed at those COVID-19 memes, bonded over Netflix shows, and exchanged tips on how to change backgrounds on Zoom and other online video platforms.

    Fast-forward ten months later, and we’re still dealing with this virus and the number of cases seems to be getting higher than when it first started, with Canada recently breaking its record of daily cases. Can we still say that we’re all in this together?

    That was the belief of Wonder Woman star Gal Gadot. Her Instagram video of her singing John Lennon’s “Imagine” along with other well-known personalities went viral at the start of the worldwide lockdown due to the pandemic, but all for the wrong reasons. Apart from the amateur singing that would have made Simon Cowell cringe, people didn’t waste any time to say how out of touch she and her friends were with what was truly going on. In the real world, people were losing their jobs and businesses were falling apart, but celebrities like her still continue to make money, all while sheltered in their multi-million-dollar homes.

    Alas, she wasn’t the only one guilty of this crime. Beloved talk show host Ellen DeGeneres, who also had her own share of controversy during the pandemic because of an alleged toxic work environment in her show, was heavily criticized for comparing being in isolation at her multi-million-dollar home in Beverley Hills, California as being in prison.

    Film business magnate David Geffen also didn’t escape the critics’ eye when he posted a photo on social media reminding everyone to stay safe, while on his super-yacht that costs almost $600 million.

    If there’s anything that COVID-19 taught us about celebrities, it’s that they are not like us, despite how they keep on insisting that they are like us.

    While there is clearly a great economic disparity between the people who have a lot and the people who don’t have enough, the pandemic did bring to light that the true heroes during these challenging times aren’t those we see constantly on our TV or movie screens, but those whom we don’t see but are always there: health care workers, mail couriers, sanitation workers, supermarket cashiers, restaurant servers, and others.

    And we can at least come together to agree on the fact that we need to acknowledge them more and show them our support. Throughout Canada, there have been various organizations who’ve worked together to deliver free meals to essential workers during these challenging times.

    They have also inspired us to do our part, whether by donating to charity organizations or simply posting a sign on our front doors about how grateful we are for these frontline workers.

    Contrary to belief, COVID-19 is not a great equalizer. If anything, the economic gaps in society have been made more obvious by the disease. Still, in some ways, it has brought us together as we continue to help each other to get through this.

     

    SOURCES

    https://www.theguardian.com/commentisfree/2020/mar/31/the-coronavirus-crisis-has-exposed-the-ugly-truth-about-celebrity-culture-and-capitalism

    https://www.masslive.com/opinion/2020/05/during-coronavirus-pandemic-are-we-really-all-in-this-together-letters.html

    https://www.nytimes.com/2020/04/13/opinion/sunday/covid-workers-healthcare-fairness.html

    https://www.ipsos.com/en-ca/knowledge/society/Are-we-really-all-in-this-together

    https://www.fastcompany.com/90575337/exact-email-templates-and-proposal-guidelines-to-request-permanent-remote-work

  • What Success Means to Me

    What Success Means to Me

    By Erin Rebello

    Success is the feeling of being accomplished, and you typically feel successful after doing something well. Success is something that’s different for everyone, and one person’s version of this idea may be the opposite of another’s. Someone may define success as attending their dream university, while another might think of it as winning a sports competition, and yet others will feel a sense of achievement when creating beautiful artwork. When I personally think about the word success, I think about the times I did well and felt good about myself. For me, it is being at a place, both mentally and physically, that I am proud of. Below are a few examples of my definition of success.

    Doing Well In School

    As a very academically-inclined person, I take pride in doing well in school. I love learning, and I put a lot of effort into my studies, especially science! Getting good grades is something that’s very important to me because of the career path that I want to pursue – being a pediatrician. It requires over 11 years of studying!

    Being Involved with My Community

    Although some people are drawn to athletics or the arts, I would have to say that my main extracurricular interest is improving my community through leadership opportunities. I’ve done a lot with the various clubs at my school over the years, and I’ve also held founding and executive positions. Being heavily involved makes me feel successful because it allows me to be a part of something greater than myself.

    Having Fun with Friends

    I’m sure that many people can agree with me when I say that hanging out with friends brings a lot of joy! Although I can no longer hang out with my friends physically, I still take it upon myself to hang out with them online, whether it’s in a voice call, video call, or an online game. I’m a very social person, so it feels very fulfilling to be able to have fun with people who love and care for you as a person. To me, this is success!

    Staying Physically Healthy

    Keeping yourself healthy and treating your body with respect is one of the fundamental ways to feel good about yourself. When you do good things for your body, it allows you to be more productive, feel happier, and even live longer! First of all, I eat nutritious meals – 3 nutritious meals to be exact. Don’t skip breakfast, ever! I also try to fit in some moderate exercise into my routine, such as a bike ride or walk around the neighbourhood. Another huge factor for me is sleep! I used to try and stretch out my energy, going to school with less than 5 hours of sleep every day. Once I decided to make the switch to 7 to 8 hours of sleep, I immediately noticed a huge improvement in how I felt. It literally happened overnight! With all that improvement, I would have to say with certainty that maintaining good physical health is a success for me.

    Mental Health and Wellness

    Besides the importance of keeping good physical health, working on one’s mental health is key to true success. In the hustle-bustle of modern life, it can feel impossible to have a good sense of mental health – but it doesn’t have to be that way! Prioritize your well-being and do things that make you feel good about yourself. Don’t be too hard on yourself and learn to treat failures as learning opportunities. When I have good mental health, I feel successful.

    Overall, doing well in these aspects of my life makes me feel successful. Although these things make me feel accomplished, it’s important to recognize that everyone has different goals and different definitions of success. What is success for one person may be completely different from another person’s definition of the word. For me, accomplishing my goals in these 5 sectors of my life is success!

  • Starting Fresh in 2021

    Starting Fresh in 2021

    All in all, 2020 was not the year that any of us predicted it to be. I’ll never forget New Year’s Eve 2019, when everyone was absolutely elated that the notorious Roaring 20’s had returned; it was to be a year full of wonder and excitement. However, soon after the new year hit, we were bombarded with rumours of a deadly virus spreading about. As a result, we have found ourselves currently in the crazy midst of a worldwide pandemic. Of course, the challenges just kept on coming; the dreaded murder hornets, the deaths of many beloved celebrities, such as Kobe Bryant, and the devastating Australia bushfires which killed or displaced about 3 billion animals. Even so, we made it through the challenging year, and we have found ourselves in the beginning of the long awaited 2021. As we welcome the first few weeks of the year, I have been thinking a lot about how I will take on the new year. It’s practically a new world out there, as 2020 changed every aspect of my life. Although we are practicing social distancing and self-isolation, that does not mean we cannot try to create a better, healthier, and happier year for ourselves.

    Starting fresh is much more difficult than one ever perceives it to be. When we finally build up the courage to move forward and start fresh, it seems so simple from an outside point of view. At first, it’s easy. But as time goes on, it gets harder to cope with and adjust to. Only someone who has tried to start fresh knows how hard it can be. It has nothing to do with your external environment, but everything to do with your mindset. When establishing a fresh start, people always mix up starting fresh, and starting easy. Sometimes we think that when we start in a new place, all of our old struggles are gone. But they’re not. We have reached 2021, and the virus is still just as scary as it was back in 2020. But this time, we know it and we get to choose how we are going to move forward with that knowledge. Ask yourself, how am I going to proceed? Yes, the year has indeed changed, but how are you going to change with it? Below, I have included some personalized tips on how to kick off 2021 in a new, vigorous way.

    Establish Where You Are Now: In order for a fresh start to occur, you have to establish your starting point. It is completely ok to not be where you want to be; after all, that’s why you want a fresh start. Test yourself on what you want to change. For example, if you want to spend less time on social media, see how long you can go without being on it. Try to watch a movie, read a book, or write something. Remember to be honest with yourself, and do not sugarcoat it.

    Start off Small: I would strongly recommend starting off by making some minor changes. Maybe eat something healthier for breakfast or slowly decrease the amount of time that you spend on your phone. In the end, it’s the small changes that end up being the most effective.

    Remind Yourself That It Is Ok to Experience Negative Emotions: Do not be too hard on yourself when you try to start fresh. Try to separate your personal issues from the ones that revolve around the pandemic. Like I said before, it’s not the state of your outside environment that needs to change, but your mindset and attitude towards it. We are going into the year just as we ended it, but how are we going to make this year more tolerable for ourselves? Being positive does not mean that you are happy every day of the journey. It means that you go to bed after that long, strenuous day and tell yourself that better days are coming.

    Prepare Yourself: When you are in the process of making some changes to your mindset and lifestyle (especially under these trying circumstances) you will hit a lot of roadblocks and obstacles. There will be days where you hit a relapse and fall back into old habits, but that’s only natural. Remember that these obstacles do not define you as a person. You are not defined by the challenges you face. Be gentle and kind towards yourself.

    Every day is a new opportunity for you to change things for the better – hang in there!

     

    Sources

    CBC. “About 3 billion animals harmed in Australian bushfires, WWF says.” https://www.cbc.ca/news/technology/australia-bushfires-1.5666994

  • Compassion: The Key to Peace and Understanding in These Dire Times

    Compassion: The Key to Peace and Understanding in These Dire Times

    The COVID-19 pandemic caused us to rely on digital platforms more than ever, and most companies have ramped up their call centres to accommodate the volume of calls being received. After all, now that the majority of people are studying from home or working from home, it means the more time they have to actually reach out to customer service agents for issues with their deliveries, refunds, or payments, whether by phone call or chat instead of merely relying on emails.

    According to a recent global survey by Salesforce, consumers have higher expectations with customer service during these dire times caused by the virus. They expect companies to provide them with seamless customer service engagement as much as they expect them to deliver a high-quality product or service. In addition, about 70 percent of them expect companies to demonstrate empathy.

    Empathy is a word that gets thrown around these days a lot, but we can’t truly say we have a full grasp of it. For the customer service industry, empathy is the cornerstone of customer service excellence. Consumers seek more than helpful but robotic replies to their issues. Instead, they want an empathetic ear to understand what they are going through. It is by practicing empathy that customer service agents can say they are doing well in their jobs.

    And empathy isn’t merely for the customer service industry. It’s also extremely relevant and important in everyday situations, like when one of your classmates is dreading failing a major subject or one of your neighbours is suffering from a serious illness. If you’re one who’s developed your empathetic sense, then being compassionate is something that can easily follow.

    Here are tips on how you can develop compassion in your daily life:

    • Practice self-compassion.

    Everything starts with you, and it’s no different when you are cultivating your compassionate side. It’s always ideal to be self-aware, especially with those things that we know we have to improve on, but there’s a thin line in self-realization and self-over-criticism. You have to be kind to yourself, and know that even when things are tough, you are doing your best.

    • Put yourself in other people’s shoes.

    It’s easy to get caught up in stress these days, when the life that you have been so used to has taken a 180-degree turn. Who would have imagined that it’s normal now to stand in the supermarket checkout line longer than before? If you easily grow impatient standing in line longer than you expect, think of the cashiers who have to do meticulous work to ensure your health and safety, as well as other people’s. Because of COVID-19, cashiers have to ensure they are practicing cleaning protocols with the register after each customer, and knowing that, you can sacrifice waiting a few minutes longer than before.

    • Be kind but don’t brag about it.

    Doing acts of kindness like volunteering to pack food packages for food banks are indeed laudable, but resist the temptation to post about it on your social media accounts to generate more likes. Being kind should not be about getting attention or pleasing people. It should be about helping those who are in need of help, and making sure that job is done well.

    • Don’t make assumptions.

    When someone approaches you on the street and asks for your help, do you at least stop to hear what the person has to say or do you walk away without giving it a moment’s thought? Too many times we’re so embroiled with our daily tasks that we tend to ignore other people because we’ve already assumed they are going to ask for help we can’t provide or that they are faking being in need of help in the first place. Don’t make assumptions and give the person a chance to be heard. It’s only taking a few seconds of your time.

    • Be present.

    When we’re helping others, how many of us can truly say that we’re in the moment? Sometimes, we might be doing our volunteer work, but at the same time, we’re reaching out to friends or family, asking them what their plans are for the evening so you can get together or checking celebrity news on Instagram. If we truly want to help others, we have to avoid all distractions and be there with them with our 100% self.

    Life has become more difficult, but that’s no excuse to be hard on yourself and others. Practice compassion, and it will pave the way for a world that’s easier to cope with for all of us.

     

    SOURCES

    https://www.zdnet.com/article/state-of-connected-customer-research-2020/

    https://chopra.com/articles/how-to-practice-compassion-when-it-seems-impossible

    https://www.mindbodygreen.com/0-23406/10-easy-ways-to-cultivate-compassion.html

    https://positivepsychology.com/how-to-practice-self-compassion/

  • December 2020 Scholarships: Apply Now!

    December 2020 Scholarships: Apply Now!

    FormSwift Scholarship

    Scholarship Value: $1,000

    Awards Available: 1

    Award Deadline: December 15, 2020

    Address: https://formswift.com/startup-scholarship

     

    Rubincam Youth Award

    Scholarship Value: $500

    Awards Available: 2

    Award Deadline: December 15, 2020

    Address: https://www.ngsgenealogy.org/competitions/rubincam-youth-award/

     

    7shifts Culinary Scholarship

    Scholarship Value: $1,000

    Awards Available: 1

    Award Deadline: December 31, 2020

    Address: https://www.7shifts.com/education

     

    7shifts Hospitality Management Scholarship

    Scholarship Value: $1,000

    Awards Available: 1

    Award Deadline: December 31, 2020

    Address: https://www.7shifts.com/education

     

    Illustrators of the Future Scholarship

    Scholarship Value: $5,000

    Awards Available: 4

    Award Deadline: December 31, 2020

    Address: https://www.writersofthefuture.com/contest-rules-illustrator/

     

    Thiel Fellowship

    Scholarship Value: $100,000

    Awards Available: 30

    Award Deadline: December 31, 2020

    Address: http://thielfellowship.org/faq/

     

    Youth Scholarship Program

    Scholarship Value: $850

    Awards Available: 3

    Award Deadline: December 31, 2020

    Address: http://www.wildernessproject.org/volunteer_apprentice_ecologist#scholarship

     

    Automotive Women’s Association Scholarships

    Scholarship Value: $2,500

    Awards Available: 15

    Award Deadline: January 9, 2021

    Address: https://awafoundation.org/Scholarships

     

    Hilary M. Weston Scholarship

    Scholarship Amount: $7,500

    Deadline: December 15, 2020

    Address: https://www.ontario.ca/page/honours-and-awards-community#section-4

     

    The RBC Future Launch Scholarship

    Scholarship Amount: $1,500

    Deadline: December 17, 2020

    Address: https://www.rbc.com/dms/enterprise/futurelaunch/future-launch-scholarship.html?utm_source=vanity&utm_medium=vanity&utm_campaign=acct_flscholarship2020

     

    Canadian Women in Municipal Government Scholarship

    Scholarship Amount: $1,000

    Deadline: January 15, 2021

    Address: https://fcmcareers.wufoo.com/forms/zlyj9dj1izsoen/