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School Subject: A Second Language

  • Insurance Adjusters

    Legacy duties

    • Investigate circumstances surrounding insurance claims to determine validity of claim
    • Inspect automobile, home or other property damage
    • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
    • Determine amount of loss or damages covered by insurance policies
    • Negotiate settlement of claims
    • Prepare adjustment reports.

  • Insurance Claims Examiners

    Legacy duties

    • Review, examine, calculate and authorize insurance claims investigated by insurance adjusters
    • Examine adjusters' reports and similar insurance claims or precedents to determine extent of insurance coverage
    • Ensure claims are valid and settlements are made according to company practices and procedures
    • Consult lawyers, doctors or other relevant individuals to discuss insurance claims
    • Approve automobile, fire, life, disability, dental or other insurance claims.

  • Insurance Agents and Brokers

    Legacy duties

    • Sell automobile, fire, health, life, property, marine, aircraft and other types of insurance to clients
    • Establish client insurance coverage, calculate premiums and establish method of payment
    • Provide information concerning group and individual insurance packages, the range of risk coverage, benefits paid and other policy features
    • Ensure appropriate forms, medical examinations and other policy requirements are completed
    • Monitor insurance claims and respond to clients' enquiries
    • Identify and solicit potential clientele.

  • Hotel Front Desk Clerks

    Legacy duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment.

  • Family, Marriage and Other Related Counsellors

    Legacy duties

    • Interview clients, prepare case histories and assess problems
    • Conduct vocational testing and psychometric assessment
    • Develop and implement counselling and intervention programs to assist clients in determining goals and means of attaining them
    • Counsel clients, provide therapy and mediation services, and facilitate group sessions
    • Liaise with community agencies or partners, and identify additional or alternative services and provide referrals
    • Evaluate the effectiveness of counselling programs and interventions, and clients' progress in resolving identified problems and movement toward defined objectives
    • Follow up on results of counselling programs and clients' adjustments
    • Prepare assessment, progress, follow-up and court reports
    • May supervise other counsellors, social service staff and assistants
    • May provide public education and consultation to other professionals or groups regarding counselling services, issues and methods
    • May provide witness testimony in court proceedings
    • May conduct research, publish research papers, educational texts and articles and deliver presentations at conferences.
    • May participate in fundraising activities.
    • Family, marriage and other related counsellors often specialize in dealing with a specific client group such as injured workers, or with specific problems, such as drug and alcohol addiction, marital difficulties or behavioural disorders.

  • Editors

    Legacy duties

    • Evaluate suitability of manuscripts, articles, news copy and wire service dispatches for publication, broadcast or electronic media and recommend or make changes in content, style and organization
    • Read and edit copy to be published or broadcast to detect and correct errors in spelling, grammar and syntax, and shorten or lengthen copy as space or time requires
    • Confer with authors, staff writers, reporters and others regarding revisions to copy
    • Plan and implement layout or format of copy according to space or time allocations and significance of copy
    • Plan and co-ordinate activities of staff and assure production deadlines are met
    • Plan coverage of upcoming events and assign work accordingly
    • Write or prepare introductions, marketing and promotional materials, biographical notes, indexes and other text
    • May negotiate royalties with authors and arrange for payment of freelance staff.
    • Editors may specialize in a particular subject area, such as news, sports or features, or in a particular type of publication, such as books, magazines, newspapers or manuals.

  • Couriers, Messengers and Door-to-Door Distributors

    Legacy duties

    • Pick up messages, letters, envelopes, parcels, airline tickets, legal documents, packages, bonds, cheques, securities and other items from customers, and hand-deliver them to addresses within an establishment or in other establishments by walking or cycling within prescribed time periods
    • Collect payment for items delivered
    • Keep record of items received and delivered using delivery information acquisition devices
    • Deliver newspapers, flyers, handbills, telephone directories and similar items to residences and businesses.

  • Community and Social Service Workers

    Legacy duties

    • Interview clients to obtain case history and background information
    • Assess clients' relevant skill strengths and deficits
    • Assist clients to sort out options and develop plans of action while providing necessary support and assistance
    • Assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, assistance with moves, day care and other referral services
    • Prepare intake reports
    • Counsel clients living in group homes and half-way houses, supervise their activities and assist in pre-release and release planning
    • Participate in the selection and admission of clients to appropriate programs
    • Assess and investigate eligibility for social benefits
    • Meet with clients to assess their progress, give support and discuss any difficulties or problems
    • Refer clients to other social services
    • Advise and aid recipients of social assistance and pensions
    • Provide crisis intervention and emergency shelter services
    • Implement and organize the delivery of specific services within the community
    • Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
    • Assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
    • Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
    • Co-ordinate the volunteer activities of human service agencies, health care facilities and arts and sports organizations
    • Maintain program statistics for purposes of evaluation and research.
    • May supervise social service support workers and volunteers.

  • Airline Sales and Service Agents

    Legacy duties

    • Airline passenger and ticket agents help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates, assist pre-boarding passengers and provide information on fares and flight schedules and routes.
    • Airline baggage agents trace lost, delayed or misdirected baggage for customers.
    • Airline cargo agents weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents, trace lost or misdirected cargo and maintain shipping and other records.
    • Airline reservation agents reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems, provide information on airline passengers and process mileage points.
    • Airline station agents complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information and relay operational messages to operations control and downline stations. They also perform duties of ticket, baggage and cargo agents.
    • Airline load planners calculate load weights for compartments of aircraft using charts and computers and plan load to distribute and balance cargo.

  • Appraisers

    Legacy duties

    • Appraise value of property, building, industrial and commercial machinery and equipment and personal and household items
    • Prepare appraisal reports for lending agencies, insurance companies, government departments, courts, attorneys, creditors, buyers or auctioneers.
    • Appraisers may specialize in a specific type of appraisal such as real estate appraisal.