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School Subject: Business

  • Insurance Adjusters

    Legacy duties

    • Investigate circumstances surrounding insurance claims to determine validity of claim
    • Inspect automobile, home or other property damage
    • Take statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reports
    • Determine amount of loss or damages covered by insurance policies
    • Negotiate settlement of claims
    • Prepare adjustment reports.

  • Human Resources Managers

    Legacy duties

    • Plan, organize, direct, control and evaluate the operations of human resources or personnel departments
    • Plan human resource requirements in conjunction with other departmental managers
    • Co-ordinate internal and external training and recruitment activities
    • Develop and implement labour relations policies and procedures and negotiate collective agreements
    • Administer employee development, language training and health and safety programs
    • Advise and assist other departmental managers on interpretation and administration of personnel policies and programs
    • Oversee the classification and rating of occupations
    • Organize and conduct employee information meetings on employment policy, benefits and compensation and participate actively on various joint committees
    • Direct the organization's quality management program
    • Ensure compliance with legislation such as the Pay Equity Act.

  • Hotel Front Desk Clerks

    Legacy duties

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment.

  • Hairstylists

    Legacy duties

    • Suggest hair style compatible with client's physical features or determine style from client's instructions and preferences
    • Cut, trim, taper, curl, wave, perm and style hair
    • Apply bleach, tints, dyes or rinses to colour, frost or streak hair
    • Analyze hair and scalp condition and provide basic treatment or advice on beauty care treatments for scalp and hair
    • Clean and style wigs and hair pieces
    • Apply hair extensions
    • May shampoo and rinse hair
    • May perform receptionist duties and order supplies
    • May judge in competitions
    • May train or supervise other hairstylists, hairstylist apprentices and helpers.

  • Executive Assistants

    Legacy duties

    • Establish and co-ordinate administrative policies and procedures for officials, committees and boards of directors
    • Analyze incoming and outgoing memoranda, submissions and reports and prepare and co-ordinate the preparation and submission of summary briefs and reports to executives, committees and boards of directors
    • Prepare agendas and make arrangements for committee, board and other meetings
    • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
    • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors to discuss issues and assess and recommend various courses of action
    • Liaise with departmental and corporate officials and with other organizations and associations on behalf of executives, committees and boards of directors.

  • Economists and Economic Policy Researchers and Analysts

    Legacy duties

    • Conduct research and develop models to analyze, explain and forecast economic behaviour and patterns, and devise methods for collection and analysis of data
    • Forecast production and consumption of specific products and services based on records of past production and consumption and general economic and industry-specific conditions
    • Prepare forecasts of income and expenditure, interest rates and exchange rates
    • Analyze factors which determine economic growth and advise government agencies on policies to increase economic activities
    • Analyze factors which determine labour force participation, employment, wages, unemployment and other labour market outcomes
    • Study mathematical formulae and statistical techniques and apply them to the testing and quantifying of economic theories and the solution of economic problems
    • Study the nature of money, credit and the operation of banks and other financial institutions to develop monetary policies and forecasts of financial activity
    • Monitor economic data to assess the effectiveness, and advise on the appropriateness, of monetary and fiscal policies
    • Examine problems related to the economic activity of individual companies
    • Examine financial methods, production costs and techniques and marketing policies to recommend possible improvements
    • Examine statistical data on the exchange of goods and services among nations
    • Forecast production and consumption of renewable resources and supply, consumption and depletion of non-renewable resources
    • Conduct research on market conditions in local, regional or national area to set sales and pricing levels for goods and services, to assess market potential and future trends and to develop business strategies
    • Monitor regional and local economic trends
    • Study regulatory processes and provide material in support of legal proceedings with government and other parties.

  • Dispatchers

    Legacy duties

    • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
    • Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
    • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
    • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
    • Monitor personnel workloads and locations
    • Maintain operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
    • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

  • Credit and Other Investment Managers

    Legacy duties

    • Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or commercial organization
    • Administer corporate, commercial and personal loan accounts
    • Advise customers on the commercial and personal financial services corresponding to their needs
    • Evaluate and review loan and credit applications and collateral and make recommendations
    • Approve or reject credit applications, establish credit limits and determine repayment plans or schedules in accordance with authorized limits
    • Ensure collection of overdue or delinquent accounts
    • Ensure credit policies and procedures are followed according to established guidelines and applicable legislation
    • Prepare credit and loan reports
    • Recruit credit personnel and identify their training needs.

  • Customer Service, Information and Related Clerks

    Legacy duties

    • Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies, arrange for refunds, exchange and credit for returned merchandise, receive account payments and receive credit and employment applications.
    • Call centre agents take customer orders for goods or services, promote goods or services, respond to enquiries and emergencies, investigate complaints and update accounts.
    • Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered, order services, provide information about claims or accounts, update accounts, initiate billing and process claim payments, and receive payment for services.
    • Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

  • Computer and Telecommunications Hardware Engineers

    Legacy duties

    • Analyze user's requirements, and design and develop system architecture and specifications
    • Research, design, develop and integrate computer and telecommunications hardware such as microprocessors, integrated circuit boards and semiconductor lasers
    • Develop and conduct design verification simulations and prototype bench tests of components
    • Supervise, inspect and provide design support during the manufacturing, installation and implementation of computer and telecommunications hardware
    • Establish and maintain relationships with suppliers and clients
    • May lead and co-ordinate teams of engineers, technologists, technicians and drafters in the design and development of computer and telecommunications hardware.